Support that picks up before the second ring
Train an agent on your help content and let it resolve routine calls instantly, around the clock, while your team keeps the conversations that need a human.
Resolve more, escalate less
Routine questions get instant answers. Complex ones reach your team with context.
Instant answers from your docs
The agent answers from the help articles and policies you upload grounded, not improvised.
Around-the-clock coverage
No queue, no hold music, no opening hours. Callers at midnight get the same answer as callers at noon.
Escalation with context
When a human is needed, the agent takes a structured message, and the recording shows exactly what was discussed.
Agents for every support workflow
From the first hello to the structured escalation, scoped to your documents and rules.
Every workflow, on the record
Recordings, transcripts, and outcomes ship with every call, whatever the workflow.
Explore the platformCaller
Hi, my order has not arrived and it has been a week now.Agent
Sorry about that. Standard shipping is 5 to 7 business days, so it is at the edge of the window. Can I take your order number to log this?Caller
Sure, it is 48213.Agent
Thank you. I have logged it for the fulfillment team and you will get an email update tomorrow morning. Anything else I can help with?What the agent logged
- Answered from your shipping policy document
- Escalation logged for the fulfillment team
- Caller helped at midnight, no hold music
- Full recording and transcript saved
How it works
From a blank agent to live calls in an afternoon.
Upload your knowledge
Help articles, policy documents, product sheets: the agent answers from what you give it.
Set the escalation rules
Tell the agent when to take a message for a human instead of answering on its own.
Improve from transcripts
See which questions repeat and update your documents so the agent handles more next week.
Frequently asked questions
The questions teams ask before putting an agent on this job.