Terms of service

Last updated: September 22, 2026

These are the rules for using Callosell. Short version: use it for real, honest calls that you are allowed to make. Abuse it and we will suspend or close your account, which means you lose access and any credits left on it. Using Callosell means you agree to what is below.

Who we are

Callosell is an early stage product built by a small independent team. We are not yet set up as a registered company, so this is an agreement between you and the people running Callosell. You can reach us any time at [email protected].

What Callosell does

You build AI voice agents, give them a phone number, and they make and take calls for your business. Everything the agent says is generated by an AI model, so it can get things wrong.

Your account

  • You need to be 18 or older and using Callosell for a business.
  • Give us real details and keep them up to date.
  • Keep your login safe. Anything done from your account counts as done by you, including by people you invite to your workspace.
  • You can delete your account at any time from the dashboard.

Rules of use

Calling people is powerful and easy to abuse, so this part matters most. Do not use Callosell to:

  • Break the law where you are or where the person you are calling is. Calling rules, consent rules, do not call lists, and allowed calling hours are all your responsibility.
  • Call people who have not agreed to hear from you, or keep calling people who asked you to stop.
  • Scam, defraud, phish, or trick anyone out of money or data.
  • Pretend to be someone else, a company you are not, a government body, or a real person, including cloning a voice without permission.
  • Hide that the caller is an AI agent when the person asks or when the law says you have to disclose it.
  • Harass, threaten, abuse, or spread hate against anyone, or generate sexual content.
  • Spread deliberate lies, run political manipulation campaigns, or push content designed to harm people.
  • Call emergency numbers, hotlines, or run automated calls at a volume meant to flood a line.
  • Resell the platform as your own, scrape it, reverse engineer it, load test it without asking, or work around usage limits and billing.

You are responsible for your agents, your prompts, your contact lists, and every call you place.

Suspension and bans

If we see abuse, fraud, illegal calling, or anything that puts our carrier and model accounts at risk, we can suspend or close your account without warning. When that happens:

  • You lose access to the dashboard, your agents, and your numbers.
  • Any credits or unused balance on the account are gone and are not refunded. Credits are usage allowance, not money, and have no cash value.
  • Your data may be deleted along with the account.

If you think we got it wrong, email us and we will look at it. We can also stop offering the service, to you or in general, by letting you know.

Plans, credits, and payments

  • Plans are billed monthly in US dollars and renew automatically until you cancel.
  • Each plan includes a monthly amount of usage credit. Calls, phone numbers, and minutes are priced by country and draw down from it.
  • Unused credit does not roll over to the next month, and credit is not exchangeable for cash.
  • Cancel any time from billing. You keep access until the end of the period you already paid for, and past payments are not refunded.
  • If a payment fails or your balance runs out, calls stop until it is sorted out.
  • Prices can change at anytime.

Your content and ours

Your prompts, documents, contacts, recordings, and transcripts stay yours. You give us permission to store and process them only so we can run the service for you. The Callosell name, brand, site, and software stay ours, and you get a normal, revocable right to use the product while your account is in good standing.

What you do with it is on you

Callosell is a tool, and we are not responsible for what you do with it. Who you call, what your agent says, how you use the recordings and transcripts, and whatever happens as a result are all on you. We do not review your prompts, approve your contact lists, or monitor your campaigns, and we are not a party to the calls you place or the deals you make on them. That includes the times the AI gets something wrong on a call you sent it out on.

So if a complaint, a fine, a carrier block, a chargeback, or a lawsuit comes out of your use of Callosell, it is yours to deal with, and you agree to cover any cost we end up carrying because of it. If you are not sure a campaign is allowed where you are calling, check before you dial, not after.

If there is a problem

Email us first. We would much rather fix an issue directly than argue about it, and most things get sorted in a day or two.

Changes

We will update these terms as the product grows and as we register the business properly. If something important changes we will update the date at the top and email you. Carrying on using Callosell after that means you are fine with the new version.

Contact

Questions about these terms? Email us at [email protected].